Remote Assist
Need fast technology support when
you're having a problem?
Sometimes the best way to fix
a problem is to have someone show you how. Help is
only a phone call away. Remote Assist is a convenient
way for a technician in another location to connect
to your computer from another computer running a compatible
operating system and walk you through your solution
without an on-site visit.
After our technician is connected, he or she will
be able to view your computer screen and chat online
with you in real time about what you both see. With
your permission, we can even use our mouse and keyboard
to work with you on your computer. If the issue cannot
be resolved over the phone, we will coordinate an
on-site visit.
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